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Gestor contact center (bpo)
Barcelona, Spain
Negociación proveedores externos que trabajarán en el proyectoComprobación de recursos para el proyectoDefinición y validación del ámbito/alcance del proyectoDefinición e identificación de las limitaciones del proyectoResolver consultas sobre nóminaResolver consultas sobre formaciónResolver consultas sobre servicios generalesResolver consultas sobre servicios relaciones laboralesResolver consultas sobre PRL (prevención de riesgos laborales)
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Estonian: Bilingual / Mother tongue
Importante Filial de Entidad Financiera de Barcelona, precisa incorporar a GESTOR CONTACT CENTER (BPO)

REQUISITOS

• Aportar formación Universitaria.

• Disponer de mas de 3 años de experiencia en el ámbito de la Consultoría/Gestión de Proyectos, preferiblemente tecnológicos.

• Capacidad analítica, experiencia en el análisis de datos especialmente en indicadores en seguimiento, definición y control de KPI's y SLA's.

• Buen dominio del Excel y de realización de presentaciones en Power Point.
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Adeas HR
Active jobs: 7
ADEAS HR is a consultancy agency made up of professionals with extensive experience in the field of human resources: direct selection and search, evaluation, human resources and training development projects. Our aim is to work alongside the customer as if we were part of their organisation with all the motivation and involvement that this would entail. Flexibility is another value that should exist between the customers and us.

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