Customer Success
Barcelona, Spain
Client satisfaction surveys data analysisChurn preventionClient satisfaction monitoringClient technical needs studyInformation assessment and KPI follow upCreate Client relationship. Become trusted advisorPoint of contact for support escalationsIdentification and execution of upsell actions
English: Bilingual / Mother tongue
We are looking for a client-obsessed, highly energetic and focused Customer Success Rockstar to become a part of the Marfeel Revolution.
This is you:
 At least 2 years of experience in a B2B SaaS environment
 At least 2 years in a customer facing position, ideally customer success or account management.
 Fluency in English.
 Strong relationship and communication skills, both written and verbal.
 Tech Savvy. We love technology and we must understand how it works and how it impacts our customers’ business.
You thrive in a fast-paced environment and are capable of delivering accuracy while adapting to constant change
Self-motivation and autonomy define who you are and how you work. You will be the owner of the customer and must be able to plan and execute your day and activities.
Solution-oriented mindset.

Active jobs: 0
Revolutionizing the way publishers create, optimize and monetize their mobile websites. Marfeel’s proprietary technology gathers insightful data on user behavior and dynamically adjusts site layout to match usage patterns, optimizing user engagement and maximizing ad revenue.

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