Client satisfaction surveys data analysis — Churn prevention — Client satisfaction monitoring — Client technical needs study — Information assessment and KPI follow up — Create Client relationship. Become trusted advisor — Point of contact for support escalations — Identification and execution of upsell actions
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English: Bilingual / Mother tongue
We are looking for a client-obsessed, highly energetic and focused Customer Success Rockstar to become a part of the Marfeel Revolution.
This is you:
At least 2 years of experience in a B2B SaaS environment
At least 2 years in a customer facing position, ideally customer success or account management.
Fluency in English.
Strong relationship and communication skills, both written and verbal.
Tech Savvy. We love technology and we must understand how it works and how it impacts our customers’ business.
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You thrive in a fast-paced environment and are capable of delivering accuracy while adapting to constant change
Self-motivation and autonomy define who you are and how you work. You will be the owner of the customer and must be able to plan and execute your day and activities.
Solution-oriented mindset.
Your matching
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To achive 100% matching you will need these skills and languages:
— Estudio de las necesidades técnicas del cliente
— Encuestas de satisfacción de clientes y su seguimiento
— Análisis de datos sobre encuestas de satisfacción de clientes
— Análisis de datos sobre encuestas de satisfacción de clientes
— Prevención de cancelación de clientes (churn)
— Encuestas de satisfacción de clientes y su seguimiento
— Estudio de las necesidades técnicas del cliente
— Análisis de información y seguimiento de indicadores