Customer Success Barcelona
Av. de Josep Tarradellas, 20, 08029, Barcelona, Spain
12 Sep 2019
25k €/year
Indefinite contract
We are looking for a client-obsessed, highly energetic and focused Customer Success Rockstar to become a part of the Marfeel Revolution.
This is you:
 At least 2 years of experience in a B2B SaaS environment
 At least 2 years in a customer facing position, ideally customer success or account management.
 Fluency in English.
 Strong relationship and communication skills, both written and verbal.
 Tech Savvy. We love technology and we must understand how it works and how it impacts our customers’ business.
Tecnología - IT - seguridad informática - telecomunicaciones - Internet - juegos ordenador
English: Bilingual / Mother tongue
Client satisfaction surveys data analysis
Churn prevention
Client satisfaction monitoring
Client technical needs study
Information assessment and KPI follow up
Create Client relationship. Become trusted advisor
Point of contact for support escalations
Identification and execution of upsell actions
Active jobs: 0
Revolutionizing the way publishers create, optimize and monetize their mobile websites. Marfeel’s proprietary technology gathers insightful data on user behavior and dynamically adjusts site layout to match usage patterns, optimizing user engagement and maximizing ad revenue.

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